Fast, Secure & Worldwide Shipping with Celestvéra

At Celestvéra, we are committed to reliable global shipping, secure packaging, and accurate delivery updates. This Shipping Policy outlines our order processing times, estimated delivery windows, shipping costs, tracking procedures, customs information, and support guidelines to ensure a smooth e-commerce experience.

1. Order Processing Time

All confirmed orders are processed within 3-5 business days after successful payment authorization.

• Processing occurs Monday through Friday, excluding public holidays.
• Orders placed on weekends or holidays are processed the next business day.
• During peak shopping seasons or promotional periods, processing times may extend slightly.
• Customers will receive email confirmation once the order has been prepared and dispatched.

2. Estimated Delivery Time

• Domestic Shipping (where available): Approximately 5-7 business days after dispatch.
• International Shipping: Typically 14-21 business days depending on destination country and customs clearance procedures.

Delivery timelines are estimates and may vary due to customs inspections, courier delays, local holidays, or weather conditions. Real-time updates are available through your tracking link once the package is shipped.

3. Shipping Fees

Shipping costs are automatically calculated at checkout based on order weight, shipping destination, and selected delivery method.

• Eligible orders may qualify for promotional free shipping.
• Expedited or express shipping options may be available at an additional cost.
• Shipping charges are non-refundable once the order has been dispatched.

4. Order Tracking

Once your order ships, a tracking number will be sent to your registered email address. You can monitor shipment progress anytime through our
Track Your Order page.

5. Customs Duties & Import Taxes

For international shipments, customers are responsible for any customs duties, VAT, import taxes, or additional clearance fees required by their country. These charges are not included in the purchase price unless otherwise stated.

• Import fees must be paid directly to the courier or customs authority.
• Orders refused due to unpaid customs fees may be refunded minus shipping expenses.
• Celestvéra is not responsible for customs-related delays.

6. Lost, Stolen, or Damaged Packages

Once a shipment is handed to the courier, delivery responsibility transfers to the shipping provider. However, Celestvéra will assist customers in resolving delivery concerns.

• If tracking shows “Delivered” but the package is missing, please check with neighbors or your local postal office.
• Customers may need to submit a claim directly with the courier for lost or stolen shipments.
• If your package arrives damaged, retain all packaging materials and contact us immediately with photos.

7. Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Celestvéra is not liable for failed deliveries caused by incorrect, incomplete, or outdated address details.

• Please contact us promptly if you need to update your address before dispatch.
• Once a package is in transit, address modifications may not be possible.

8. Returned Shipments

If a shipment is returned due to delivery refusal, failed delivery attempts, or incorrect address details, the following conditions apply:

• Reshipment: The order may be resent after payment of additional shipping charges.
• Refund: Refunds are issued minus original shipping and handling fees.

9. Customer Support

If you need assistance with delivery, shipping status, or tracking questions, please visit our Contact Us page. Our support team is ready to help ensure your order arrives safely.